Harm Reduction Manager

The Manager of Harm Reduction Services provides leadership, operational oversight, and continuous improvement across a portfolio of Alcohol and Other Drug (AOD) and other harm reduction programs within Primary Care Connect (PCC).  The role is responsible for ensuring the delivery of high-quality, client-centred, trauma-informed, and evidence-based services that reduce harm and improve health and social outcomes for individuals, families, and communities.

The Manager leads a diverse suite of programs including the Needle and Syringe Program (NSP), Youth Outreach Services, Family Support Program, Supported Accommodation Women’s Program, Youth Services Support Program, Family Reunification Program, and the Gamblers Help Therapeutic Program (includes Venue Support Worker and Community Engagement). The role ensures integration across services, alignment with state and national policy directions, and strong partnerships with key stakeholders.

Essential

• Relevant tertiary qualification in social work, psychology, public health, community services, or a related discipline.
• Minimum two-years’ experience in the community health field or human services.
• Strong leadership and people management skills with experience leading multidisciplinary teams and fostering a positive workplace culture.
• Strong understanding of trauma-informed practice and experience working with vulnerable populations.
• Knowledge of Alcohol and Other Drug Treatment Principles, family violence responses, and/or social support systems
• Experience in program management, including planning, evaluation, and continuous improvement.
• Proven ability to manage complex programs, reporting, and performance monitoring.
• Experience in monitoring and measuring client access, experience and outcomes.
• Highly developed communication and stakeholder engagement skills.
• Knowledge of community health principles and a commitment to providing high quality services in the community.
• Commitment to trauma-informed, culturally safe, and client-centred practice.
• Personal and professional alignment with PCC core values.

Desirable

• Sound knowledge of harm minimisation principles, AOD frameworks, and relevant Victorian policy and funding environments.
• Experience working across youth, family services, housing, or gambling support programs.