Immediate Help
If you are in immediate danger or need urgent medical assistance, call 000
Need Support for Alcohol or Other Drug Issues?
If you or someone you care about is struggling with alcohol or other drug use, help is available. You’re not alone, and support services are here to assist you.
🛠️ How to Access Support
Step 1: Start with DirectLine
The easiest way to get help is to contact DirectLine, a free, 24/7, confidential phone and online service that connects you with alcohol and other drug support in Victoria.
- Phone: 1800 888 236
- Website: www.directline.org.au
They’ll talk with you about your situation and help you access the right support near you.
Step 2: Intake and Assessment
After speaking with DirectLine, you may need to go through an intake and assessment process. This is how most people access free, government-funded treatment services in Victoria. The intake process is done by trained workers who listen to your needs and work with you to find a service that fits.
You don’t need to figure this out on your own—DirectLine can guide you through it.
Need more detail?
If you’d like to read more about how intake and assessment works, you can visit the Victorian Government’s Alcohol and Other Drug intake page.
Family Drug and Gambling Help information and support to families and friends affected by someone’s drinking, drug use or gambling.
📞 | 1300 660 068
Family Drug Support (FDS) Are volunteers who have experienced firsthand the trauma and chaos of having family members with drug dependency
📞 | 1300 368 186
Safe Steps 24/7 family violence support service that assists women and children experiencing family violence through a 24/7 phone line and specialist support services.
📞 | 1800 015 188
No to Violence The NTV Men’s Referral Service is open 24/7 for assistance.
📞 | 1300 766 491
Lifeline Provides all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
📞 | 13 1114
Harm Reduction Victoria Practical support, information and advocacy to current and past users of illicit drugs, their friends, and allies.
📞 | 1800 443 844
Pharmacotherapy Advocacy Mediation Support (P.A.M.S) PAMS is a state-wide telephone service run by Harm Reduction Victoria (HRVic) and funded by the Victorian Department of Health.
For telephone-based support, advocacy, referral and mediation for opiate pharmacotherapy consumers and their direct service providers on any pharmacotherapy client-related issue in Victoria.
📞 | 1800 443 844
Victorian Needle and Syringe Program (NSP) is a public health initiative that aims to minimise the spread of blood-borne viruses such as human immunodeficiency virus (HIV) and hepatitis B and C among people who inject drugs and into the wider community.
🌐 | A list of NSP locations can be found here
📞 | 1300 365 482