Residential Rehabilitation Intake Coordinator

Why this role matters 

The Salvation Army (Salvos) is one of Australia’s largest providers of Alcohol and Other Drugs (AOD) programs, supporting individuals to build healthier lives through compassion, dignity and evidence based treatment options. Our residential rehabilitation services offer safe, structured therapeutic environments where participants can recover, rebuild connections, and develop long term wellbeing.
This role plays a crucial part in ensuring our programs remain accessible, responsive and client centred—supporting people from their first point of referral through to residential admission.

About the role 

As a Victorian Residential Rehabilitation Intake Coordinator, you will be the first point of support for individuals seeking entry into the Salvos’ residential rehabilitation programs across Bendigo Bridge, Bridgehaven and The Basin. This is your opportunity to shape positive outcomes through maintaining waitlists, coordinating bed allocations, and delivering meaningful AOD support to clients waiting to enter treatment. You will help ensure safe, timely, and equitable access to life changing services.

Reporting to the Team leader the  Victorian Residential Rehabilitation Practice Coordinator  is a permanent,  full-time position located in The Basin, Victoria.

Compensation is in accordance with the SCHADS Award, Level 5. 

How you will make an impact 

In this dynamic and rewarding role, you will:  

• Manage residential waitlists and coordinate bed allocation across multiple rehabilitation sites.

• Review and acknowledge all incoming referrals within required timeframes, ensuring prioritisation and risk considerations are addressed.

• Facilitate AOD waitlist support groups, offering evidence based interventions to assist clients while they await admission.

• Liaise with external providers and allied health professionals to gather required information and ensure safe, well supported admissions.

• Prepare and maintain accurate case notes, updates and documentation using TSA information systems.

• Present applicants at Clinical Assessment Team (CAST) meetings and support progression through the intake process.

• Assist clients and families with treatment preparation, aftercare planning and building healthy support networks.

• Identify risks, service gaps, and contribute to continuous quality improvement.

What you will bring 

• A minimum diploma level qualification in Community Services, Alcohol and Other Drugs (AOD) or relevant
• field.

• Experience working in social services, ideally within AOD or Mental Health settings. 

• Completion of (or willingness to complete) the AOD Skillset.

• Strong interpersonal and communication skills, with the ability to build collaborative relationships with clients, families and service providers.

• Confidence in managing competing priorities, maintaining accurate records and working autonomously within a supportive team.

• A current driver’s licence and Working with Children Check (VIC).

What we offer 

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including;

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Paid parental leave, Purchased Leave Scheme (up to 8 weeks), and 5 days paid TSA development leave.

• Onsite working arrangements supporting stability and team connectedness.

• Access to EAP, wellbeing initiatives and Fitness Passport.

• Aboriginal and Torres Strait Islander supports such as the Burra Burra Network, cultural leave and Sorry Business (up to 10 days).

• Ongoing professional development, supervision and pathways for growth within the AOD stream.

• A purposeful career where your contribution directly impacts the lives of individuals and communities seeking recovery.

How to apply 

If you’re passionate about supporting people on their recovery journey and want to be part of a compassionate, skilled and purpose driven AOD team, we’d love to hear from you.
Please submit your resume and a cover letter outlining your interest in the role and key experience.

Applications will close as soon as a suitable candidate is secured.