Quality & Risk Coordinator

Northern District Community Health (NDCH) is seeking a Quality & Risk Coordinator. This is a Part-time (0.6 up to 0.8 FTE) position in our not-for-profit community health service.

Position Summary

The Quality Governance Coordinator is responsible for leading and coordinating NDCH’s continuous quality improvement, risk management, and accreditation processes. This role ensures systems and practices are in place to support safe, high-quality care and organisational effectiveness. The coordinator will work closely with staff, executives, and external partners to embed a strong culture of quality, compliance, governance, and client safety across all NDCH services.

Key Accountabilities

• Coordinate the preparation and successful completion of organisational accreditation processes across relevant standards (e.g., NSQPCHS, Aged Care Quality Standards).
• Oversee the implementation, monitoring, evaluation, and coordination of the NDCH Continuous Quality Improvement Plan (QIP).
• Coordinate the development and implementation of NDCH policies and procedures to ensure alignment with current legislation, relevant standards, and best practices. Ensure all policies are regularly reviewed and remain current, with no expired documents – maintain and oversee the PROMPT Document Management System to support effective document control and accessibility.
• Support teams in the development and review of service-specific quality action plans.
• Support effective coordination, follow-up, and monitoring of VHIMS incident & feedback reporting system and support incident investigations and reviews. Analyse incident and audit data to identify trends and improvement opportunities.
• Maintain and enhance systems for risk identification, assessment, reporting, and mitigation.
• Prepare regular quality and risk reports for the Executive Team.
• Coordinate and maintain an effective internal audit schedule aligned with strategic priorities and risk areas.
• Deliver and coordinate training related to quality governance.
• Promote a culture of continuous quality improvement and accountability – coordinate the Quality Management Group and Quality Mentors Program and provide support and assistance as may be required from time to time.

Application Requirements

• Complete mandatory pre-employment checks (e.g., references, work rights, police, child safety, NDIS checks); appointment depends on results.
• Maintain valid Police, Working with Children, and NDIS checks during employment.
• Provide and keep current professional registrations and driver’s license.

If you require further information, please contact the People & Culture Team at Northern District Community Health on (03) 5451 0200.

To apply

Position descriptions are available at https://www.ndch.org.au/careers. For further information contact careers@ndch.org.au.

To apply for the position an Application Letter and a Resume including responses to the Selection Criteria are to be sent to:

careers@ndch.org.au

Qualification: Qualifications in Health, Quality Management, Risk, Governance, or related field
Certification:  N/A
Registration:  N/A
Experience:     Demonstrated experience coordinating quality improvement and governance functions

• Expert administration, organisational and attention to detail, with the ability to coordinate events, logistics, and systems support.
• Highly developed verbal, written and interpersonal communication skills, including effective negotiation and conflict resolution, ability to liaise effectively with diverse external and internal stakeholders, and interact as part of a multi-disciplinary team.

Desirable:

• Knowledge of relevant standards and legislative requirements (e.g., ACQS, NSQPCHS, NDIS, RACGP, etc.).
• High-level proficiency with Microsoft Office applications, data systems, and reporting platforms.
• Demonstrated excellent time management skills with the ability to effectively prioritise and manage workload, along with a willingness to work flexible hours and across various locations to meet organisation needs in a timely manner.