Outreach Worker

At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world recognised community health solutions.

• Permanent, Ongoing
• Part-time
• Generous salary packaging options
• flexible work arrangements
• strong connection to community and innovation

About the program

The AOD Outreach and Community Engagement Program was established in response to independent reviews of the Medically Supervised Injecting Room and delivers assertive, trauma-informed outreach to people who use drugs in North Richmond. The program operates seven days per week and brings together clinical and non-clinical staff to provide holistic, community-based responses to complex needs.

About the role

As an Outreach Worker, you will provide on-foot, assertive outreach support to people who use drugs, working alongside a multidisciplinary team that includes Complex Care Coordinators, a Mental Health Worker and a Lived Experience Worker. You will play a key role in engagement, brief intervention, harm reduction, supported referrals and community connection, while contributing to projects that promote wellbeing and reduce stigma.

Key responsibilities include

• Delivering assertive outreach and community engagement using harm minimisation and trauma-informed practice
• Building rapport with people who use drugs and supporting access to health, social and community services
• Supporting Complex Care Coordinators through engagement, screening, assessment and follow-up
• Providing brief therapeutic and recovery-oriented interventions, including overdose response and crisis support
• Promoting safer drug use, the Needle Syringe Program and Take Home Naloxone
• Supporting use of the Medically Supervised Injecting Room as a safe access point
• Engaging with local residents and businesses as a positive and reliable community presence
• Contributing to events and initiatives such as National Overdose Awareness Day and World AIDS Day
• Completing accurate case notes, data collection and reporting requirements
• Participating in team meetings, supervision and service development activities

Why join us?

At NRCH, you will be part of a team making a tangible difference in people’s lives. You will enjoy:

• A supportive, values-driven culture that embraces diversity and inclusion
• Generous salary packaging and flexible working arrangements
• Ongoing learning, supervision and professional development
• The opportunity to contribute to innovative, community-led health responses

Employment details

• Classification: SACS Level 4
• Employment type: Permanent part time

Applications close: 23 February 2026

About you

You are a compassionate and capable outreach practitioner who is committed to working alongside people experiencing vulnerability and complex health needs.

You will bring

• A recognised qualification in social or human services, or a Certificate IV or Diploma in Alcohol and Other Drugs or Community Services
• Experience in outreach, harm reduction, mental health and or AOD settings
• Strong understanding of co-occurring substance use and mental health issues
• Experience working effectively within a multidisciplinary team
• Ability to build trusting relationships with clients and stakeholders from diverse backgrounds
• Strong communication, time management and problem-solving skills
• A commitment to culturally safe practice, including working respectfully with First Nations communities