Published February 4, 2020
Last Modified February 4, 2020
Odyssey House Victoria
202-208 Nicholson Street, Australia
Contact Phone Number
Closing Date
February 17, 2020

Job Description

Love      Trust      Honesty      Respect      Concern

Student & Program Administration Support Officer



  • Make a difference to people’s lives
  • Join a friendly team with a flexible workplace culture
  • $58, 165 pro rata plus super and leave loading (negotiable depending upon skills, qualifications and experience)


Odyssey House Victoria (OHV) is a place of hope and positive change for individuals working towards breaking their pattern of addiction. At OHV we believe that every person should have the opportunity to change and grow. This is also true for our employees.

Odyssey House is a dynamic and fast growing organisation committed to excellence in service provision and innovation.  An arm of our business focuses on providing vocational education and training services and drink and drug driver behavior change programs to a diverse client base.  We value all of our service users and are keen to extend the level of service we provide through Odyssey Institute (RTO 20995).

Who we are looking for

We are looking for a skilled, driven, compassionate person who wants to excel in their chosen career and genuinely cares about providing excellent customer service to all who utilise our services. Are you willing to work together to make a difference to our programs and our customers’ experiences?

What we offer

We are committed to creating an inclusive and transparent workplace culture where our people can develop to be their very best.  We believe in giving people flexibility so they can be great at work, and at home. OHV employees have access to generous employee benefits including salary packaging, flexible work arrangements (including 48/52 purchased leave), health and well-being services, and training and professional development opportunities.

The position

The position is offered as part time (0.4) FTE, on a fixed term contract to 31 December 2020, with possibility of extension if funding allows.

The position is based at Footscray.

The key purpose of the position is to provide high level administrative support to an existing team comprising administrative officers, trainers and facilitators.

A day in the life of this position includes: dealing with telephone and online enquiries, liaising with other team members utilising excellent customer service, supporting people trying to access our services, data entry, generating reports and processing payments via EFTPOS.

Why apply?

This is a great opportunity to work in an organisation that has an excellent reputation in vocational education and training. You will be joining a team of professionals whose passion it is to maintain our reputation and provide the best possible service to our clients.  This is a first point of contact role and so first impressions are important in welcoming our clients.  If you have a positive attitude, want to contribute to change and want to drive process through excellent data system and administration skills, then apply for this role!

More information

The full position description and instructions about how to apply can be found at

Please note: applications will only be accepted via the Odyssey House Victoria website. Please do not apply via recruitment websites or via email.

Applications close on Monday, 17 February 2020 at 9am. Please remember to include your CV and a cover letter addressing the key selection criteria.

If you have any questions relating to the position, please contact Carol Williams on 0438 048 843 or

Our commitment to diversity

At OHV we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness.

We promote a workplace that actively seeks to include, welcome and value unique contributions by encouraging people with disability, Aboriginal Australians, LGBTQIA, young people and people from culturally diverse backgrounds to apply for this position.

Safety screening

OHV is committed to child safety and is a child safe organisation. All OHV employees must undergo Police Records and Working with Children Checks.  Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with us.