Published January 12, 2022
Last Modified January 12, 2022
Gateway Health
155 High Street Wodonga, Australia
Job Type
Contact Phone Number
Closing Date
January 1, 1970

Job Description

The Role

  • Wangaratta Based
  • Casual shifts available
  • Salary plus super, plus salary packaging up to $15,500

The Duty Worker contributes to the life of the Therapeutic Community (TC) by liaising closely with residents and other staff and assists in TC processes to foster safe, therapeutic relationships within an atmosphere of mutual acceptance and harmony. Responsible for facilitating the day-today operations of the TC, the key purpose of the position is to act as the first point of contact and provide an appropriate operational response to resident issues, and in conjunction with clinical staff support residents in treatment to establish healthier lifestyles free of problematic alcohol and drug use.

Working within the TC framework, the Duty Worker role models the required behaviours to Residents, using the social environment to maximise peer influences by encouraging transmission of residential community teachings rather than directly instructing, and delivering such communications in the manner or style that reflects the rational purpose of helping.

The Wangaratta Alcohol and Other Drug (AOD) Residential Rehabilitation Service is a new state-wide centre operated by Gateway Health (GH) in partnership with Odyssey House Victoria (OVH). The service is located at Greta Road, Wangaratta. The centre is a 30-bed facility providing a ‘Therapeutic Community (TC)’ residential AOD program for adults experiencing harm and significant problems relating to their AOD use.

The Organisation

Gateway Health is a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

Vision:               People living well

Our Mission:     Gateway Health provides primary health care & support to all in our community & focuses on providing services to those with the highest risk of poor health.

Our Values:       We care – We work together – We achieve – We learn – We Innovate

Our Principles: We advocate for fair and equitable access to health care and wellbeing services for all.

We respect the strength of individuals and the community, and their capacity to recover from adversity.

We recognize the importance of adaptability and responsiveness to enable us to deliver on our commitment to the community.

We actively listen and work alongside the community and each other to design and deliver better solutions.

We believe a learning culture is critical to enhancing the wellbeing of staff, clients and the community.

We contribute to creation of a connected and integrated health and community care system to achieve the best outcomes for our clients and community.

Gateway Health strives for an achievement culture that encourages innovation and initiative.  We build and foster strengths-based programs that focus on support and recovery.  Our staff are our greatest asset.

The organisation employs over 380 staff providing a range of  primary health and community services across the Ovens Murray region in North East Victoria and parts of Southern New South Wales.  Gateway Health serves all people, and is committed to improving individual and population health outcomes. We will do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.  Services are delivered through a mix of centre-based services in Wodonga, Wangaratta and Myrtleford, and outreach to rural communities across the region.

To Apply

Please go to to review the Application Process and full position details including Position Description.

Applications must address the selection criteria and have two referees who are the applicants previous or current managers.

Your application must include:

  • Resume
  • Cover Letter
  • Qualifications
  • Address the Selection Criteria provided in the Position Description
  • Proof of Current Victorian Working with Children clearance
  • Employment Disclosure Application Form (located on our gateway website)

Please forward your application, resume and selection criteria responses to

Applications close Sunday 15th August 2021

Gateway Health is a child safe organisation. Gateway Health is an Equal Opportunity Employer. Gateway Health is currently working towards achieving Rainbow Tick accreditation. Gateway Health does not discriminate on the basis of race, religion, colour, sex, sexual orientation, gender identity, intersex status, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Key Selection Criteria

  1. Essential
    1. Ability to behave in accordance to the Gateway Health Values of We Care, We work together, We achieve, We learn, We innovate.
    2. Extensive experience in the substance use, mental health, health, welfare or youth fields. (People with lived experience encourage to apply).
    3. Qualifications such as certificate IV in AOD or equivalent, or willingness to undertake within the first 12 months of employment.
    4. Demonstrated ability to engage clients in dialogue and develop a relationship that will facilitate meaningful therapeutic community experiences.
    5. Ability to resolve conflict and work with challenging clients.
    6. Demonstrated ability to work as part of a multi-disciplinary team, be open to giving and receiving feedback, and recognise and resolve interpersonal conflict.
    7. Strong organisational and well developed interpersonal and communication skills (both verbal and written) with a consultative approach to addressing issues.
    8. First Aid Certificate or willingness to attain.

    Mandatory Requirements

    1. Empathy for those whose lives have been affected by problematic alcohol and other drug use/ and or mental health disorders.
    2. Current Australian Drivers Licence or accepted International Drivers licence
    3. Confirmation of your right to work in Australia, Satisfactory National/International Police, National Disability Inclusion Scheme Worker Check (AOD, FCC, RHT, CI, Reception team/roles only) and Victorian Working with Children Checks must be provided prior to commencement.
    4. Evidence of COVID Vaccination or Contraindication must be provided prior to commencement.


    1. Experience working within a therapeutic community model.
    2. Current OH&S knowledge and experience.