Published November 7, 2019
Last Modified November 8, 2019
Odyssey House Victoria
660 Bridge Road, Australia
Job Type
Contact Phone Number
Closing Date
November 22, 2019

Job Description

Love      Trust      Honesty      Respect      Concern

IT Helpdesk Support Officer (Two positions)


* Make a difference to people’s lives

* Join a friendly team with a flexible workplace culture
* Salary up to $60K per annum, pro-rata for part-time EFT (
negotiable depending upon skills, qualifications and experience)

* Generous salary packaging and leave loading


Odyssey House Victoria (OHV) is a place of hope and positive change for individuals working towards breaking their pattern of addiction. At OHV, we believe that every person should have the opportunity to change and grow. Our diverse teams work with individuals, families and communities to reduce drug use, improve mental health and reconnect people to their family and the community.

Who we are looking for

We are looking for a skilled, driven, compassionate person who wants to excel in their chosen career and genuinely cares about their community. Are you willing to work together to make a difference to someone’s life?

What we offer

We are committed to creating an inclusive and transparent workplace culture where our people can develop to be their very best.  We believe in giving people flexibility so they can be great at work, and at home.

OHV employees have access to generous employee benefits including salary packaging, flexible work arrangements (including 48/52 purchased leave), health and well-being services, and training and professional development opportunities.

The position

There are two IT Helpdesk Support Officer positions available, offered both full-time. There is flexibility for one role to be offered with flexible hours at 0.6 FTE minimum.

The positions are offered as a two year fixed term contract from date of employment.

The positions are based at our Richmond site with travel required between site locations as required.

The key purpose of the IT Helpdesk Support Officer position is to provide the highest quality IT support to meet the needs of Odyssey House Victoria and to ensure that all helpdesk requests are handled in a professional, polite, friendly and helpful manner.

A day in the life of this position includes undertaking support via a helpdesk ticketing system and supporting staff using remote support tools and diagnosing software and application issues in a Windows / Office 365 environment.

Why apply?

This is a great opportunity because for an experienced Helpdesk operator with strong communication skills and a desire to support the IT requirements of staff and individuals to improve outcomes for themselves.

More information

The full position description and instructions about how to apply can be found at

Please note: applications will only be accepted via the Odyssey House Victoria website. Please do not apply via recruitment websites or via email.

Applications close on Friday 22 November. Please remember to include your CV and a cover letter addressing the key selection criteria.

If you have any questions relating to the position, please contact Daniel Keane on 03 9420 7627.

Our commitment to diversity

At OHV, we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness.

We promote a workplace that actively seeks to include, welcome and value unique contributions by encouraging people with disability, Aboriginal Australians, LGBTQIA, young people and people from culturally diverse backgrounds to apply for this position.

Safety screening

OHV is committed to child safety and has zero tolerance of child abuse.  All OHV employees must undergo Police Records and Working with Children Checks.  Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with us.