Published January 13, 2020
Last Modified January 14, 2020
Self Help Addiction Resource Centre
140 Grange Road, Australia
Job Type
Contact Phone Number
Closing Date
January 31, 2020

Job Description

SHARC – The Self Help Addiction Resource Centre is a community based service with a unique approach to helping people affected by substance use issues. SHARC’s programs include residential rehabilitation services for young people, help for families affected by drug use problems, and advocacy services for drug treatment service users and their families to have a voice in the alcohol and other drug sector.

Family Drug Help is a program that provides practical help, information and support to families and friends impacted by someone’s drug and alcohol use.

Family Drug Help has a number of programs including a telephone Helpline staffed by trained volunteers offering support and information to family members, self-help support groups for family and friends, InFocus education programs, family counselling, and BreakThrough ICE education for families.  Family Drug Help is also involved in a number of exciting projects, including working with families affected by gambling harm, and working with the Muslim community in north western Melbourne as part of a partnership of services funded by the Commonwealth.


Position Overview

This is a job share position that involves the development and coordination of the Helpline, which includes volunteer recruitment and training, and the ongoing management, supervision and support of volunteers.  Each position is 22.8 hours (3 days) per week.


Specific Duties and Responsibilities


  • The development, delivery, coordination and evaluation of an effective helpline service.
  • The development of initiatives that involve volunteers in the shaping of the service.
  • Participation in the overall planning and development of Family Drug Help services.

Administration and Resourcing

  • Development and implementation of procedural guidelines (practice support information) for volunteers in dealing with helpline calls.
  • The organisation and maintenance of up to date information on appropriate services for relatives and friends.
  • Preparation of rosters for the telephone volunteer service.
  • Maintenance of accurate records of the service and the preparation of required written reports.
  • Coordination and responsibility for the management of the helpline office including ordering stationery and supplies.
  • Commitment to continuous quality improvement, and participation in quality-improvement processes and activities.

Supervision and debriefing of Volunteers

  • Provision of support, supervision, and debriefing to volunteers.

Recruitment and Training

  • Management of the ongoing recruitment and selection process for volunteers
  • Coordination and delivery of volunteer training programs with support from other staff and volunteers

Promotion and Networking

  • Coordination of the publication of quarterly Family Drug Help newsletter
  • Creation and posting of social media content as part of an integrated marketing and communications strategy
  • Contribution to content on the organisation’s website
  • Attendance and participation in relevant network meetings, forums or conferences in the AOD sector


Key Result Areas

  • Recruitment and training of volunteers
  • Provision of timely and effective support, debriefing and supervision of helpline volunteers
  • Facilitation of processes that enable adequate volunteer numbers to meet call demand on the helpline
  • Development and maintenance of up to date referral information for the volunteers on the helpline
  • Recruitment of 30 new volunteers to the helpline
  • Facilitation of links and cooperative partnerships with the alcohol and drug treatment sector and other professional organisations
  • Contribution to a suitable work environment for volunteers on the helpline
  • Participation in, and coordination of, volunteer activities and promotions
  • Publication of quarterly Family Drug Help newsletter

Key Selection Criteria

  • Appropriate tertiary level qualifications in the allied health or community services field including Social Work, Counselling, Welfare, or Psychology.
  • Minimum competencies in AOD or completion of the required competencies (or able to complete within the first 12 months of employment) and experience working in the AOD sector.
  • Demonstrated training and experience in counselling, supervision and debriefing.
  • Personal experience of being an affected family member or significant other of another person’s alcohol or other drug use.
  • Experience in community development/community-based organisations.
  • Experience in leading a team of volunteers.
  • Knowledge of contemporary treatment practices in the alcohol and drug field including self-help/peer support therapeutic approaches.
  • Experience in the development and delivery of training programs.
  • Well-developed written and report writing skills.
  • High level of interpersonal skills, and a demonstrated ability to effectively relate to people from a wide range of backgrounds.
  • Word processing and other computer skills
  • Familiarity with computer software including Microsoft Office, and Adobe InDesign
  • Experience creating and executing social media content
  • Demonstrated capacity to work independently and take initiative.

How to Apply:

To apply for this position, please send a current CV, covering letter and names and contact numbers of two referees to Robert Campbell, Manager of Family Drug Help, at

Applications close at 5pm, Friday 31st January.