Published July 16, 2021
Last Modified July 15, 2021
Gateway Health
155 High Street Wodonga, Australia
Job Type
Contact Phone Number
Closing Date
August 1, 2021

Job Description

Gateway Health and Odyssey House Victoria are excited to be partnering in the roll out of a new 24/7 Alcohol and Other Drugs Residential Rehabilitation Service that will be based in Wangaratta supporting our Community and existing Services in our region.

As such, we will be recruiting to various positions between July through to September for this exciting development.

The Role

  • Wangaratta Based NEW Residential Rehabilitation Service
  • Brand new role and opportunity
  • SCHADS Level 2 plus super, plus salary packaging

The Administration Officer is responsible for administrative support to the Wangaratta Residential Rehabilitation program and related organisational processes. Working under general guidance within clearly defined guidelines and undertaking a range of activities within the established routines, methods, and procedures of the Therapeutic Community model.

The key purpose of the position is to complement program delivery by providing timely organisational support functions in client account management, finance and data entry, accounts receivable and payable functions, and administrative and operational support to complement program delivery.

The Wangaratta Alcohol and Other Drug (AOD) Residential Rehabilitation Service is a new state-wide centre operated by Gateway Health (GH) in partnership with Odyssey House Victoria (OVH). The service is located at Greta Road, Wangaratta. The centre is a 30-bed facility providing a ‘Therapeutic Community (TC)’ residential AOD program for adults experiencing harm and significant problems relating to their AOD use.

The model of care used in this Program is underpinned by the Victorian Department of Health AOD Treatment Principles which have as their foundation a philosophy of harm reduction and recovery orientation.

This program objectives are:

  • Ensure capability and capacity to deliver a sustainable high-quality service
  • Provide guiding principles that aim to achieve the best possible health outcomes for people who use AOD services at Gateway Health
  • Provide a model for AOD staff that supports best practice and informs expectations for the treatment/management of people with substance use concerns
  • Monitor new developments in AOD treatments to be informed by evidence and guided by models of good practice.
  • Ensure services are underpinned by the Victorian AOD Treatment Principles and those of a Therapeutic Community (TC).
  • Enhanced service development, evaluation and review.

The Organisation

Gateway Health is a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

Vision:               People living well

Our Mission:     Gateway Health provides primary health care & support to all in our community & focuses on providing services to those with the highest risk of poor health.

Our Values:       We care – We work together – We achieve – We learn – We Innovate

Our Principles: We advocate for fair and equitable access to health care and wellbeing services for all.

We respect the strength of individuals and the community, and their capacity to recover from adversity.

We recognize the importance of adaptability and responsiveness to enable us to deliver on our commitment to the community.

We actively listen and work alongside the community and each other to design and deliver better solutions.

We believe a learning culture is critical to enhancing the wellbeing of staff, clients and the community.

We contribute to creation of a connected and integrated health and community care system to achieve the best outcomes for our clients and community.

Gateway Health strives for an achievement culture that encourages innovation and initiative.  We build and foster strengths-based programs that focus on support and recovery.  Our staff are our greatest asset.

The organisation employs over 380 staff providing a range of  primary health and community services across the Ovens Murray region in North East Victoria and parts of Southern New South Wales.  Gateway Health serves all people, and is committed to improving individual and population health outcomes. We will do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.  Services are delivered through a mix of centre-based services in Wodonga, Wangaratta and Myrtleford, and outreach to rural communities across the region.

To Apply

Please go to to review the Application Process and full position details including Position Description.

Applications must address the selection criteria and have two referees who are the applicants previous or current managers.

Your application must include:

  • Resume
  • Cover Letter
  • Qualifications
  • Address the Selection Criteria provided in the Position Description
  • Proof of Current Victorian Working with Children clearance
  • Employment Disclosure Application Form (located on our gateway website)

Please forward your application, resume and selection criteria responses to

Contact person for enquiries is Danny Baxter on 0448 903 486

Applications close Sunday 1st August 2021

Gateway Health is a child safe organisation. Gateway Health is an Equal Opportunity Employer. Gateway Health is currently working towards achieving Rainbow Tick accreditation. Gateway Health does not discriminate on the basis of race, religion, colour, sex, sexual orientation, gender identity, intersex status, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Key Selection Criteria


  1. Ability to behave in accordance to the Gateway Health Values of We Care, We work together, We achieve, We learn, We innovate.
  2. Diploma in Business Administration or equivalent experience working in accounts role.
  3. Demonstrated knowledge and experience in office administration, including accounts payable and receivable functions, record keeping methods and administrative procedures, confidentiality and privacy protocols.
  4. Strong organisation and time management skills.
  5. Highly developed communication skills (both verbal and written) with a consultative approach to addressing issues.
  6. An ability and willingness to contribute and work effectively in a team environment, including being open to giving and receiving feedback.
  7. Confident, friendly and well-developed customer service skills, including ability to relate and respond to challenging people and situations.
  8. Ability to take initiative and work independently responding to changing needs both within an organisation and also the community.

Mandatory Requirements

  1. Empathy for those whose lives have been affected by problematic alcohol and other drug use / and or mental health disorders.
  2. Current Australian Drivers Licence or accepted International Drivers licence
  3. Confirmation of your right to work in Australia, Satisfactory National/International Police, National Disability Inclusion Scheme Worker Check and Victorian Working with Children Checks must be provided prior to commencement.
  4. Information technology skills, including proficiency in Microsoft Office suite.

Desirable Requirements

  1. Previous experience working within a Therapeutic Community or Residential Care setting.
  2. Current First Aid Certificate including CPR.