Published November 18, 2022
Last Modified November 17, 2022
Odyssey House Victoria
28 Bonds Road, Australia
Job Type
Lower Plenty
Contact Phone Number
Closing Date
December 16, 2022

Job Description

Love      Trust      Honesty      Respect      Concern

Administration Coordinator (Resident Support)


  • Full-time (1.0 FTE), Permanent.
  • Based at Lower Plenty.
  • $68,612 - $73,568 per annum (neg), plus super
  • 17.5% annual leave loading plus generous salary packaging options.
  • Progressive Workplace Flexibility options that enables genuine work life balance


About Odyssey House Victoria (OHV):

Odyssey House Victoria (OHV) is a place of hope and positive change for individuals working towards breaking their pattern of addiction. At Odyssey House we believe that every person should have the opportunity to change and grow. Our diverse teams work with individuals, families, and communities to reduce alcohol and other drug (AOD) use, improve mental health, and reconnect people to their family and the community. OHV is a dynamic and fast-growing organisation committed to excellence in service provision and innovation in responding to alcohol and other drugs use problems.
About our Therapeutic Community (TC) in Lower Plenty:

OHV’s adult residential rehabilitation program at Lower Plenty provides live-in treatment for individuals, couples and parents with their children (aged 0-12 years old). Operating as a therapeutic community, the values-based program provides a structured environment where up to 143 residents and 30 staff work together to help people make changes and choices on their pathway to recovery.

About this role:

The Administration Coordinator (Resident Support) ensures payment arrangements are organised and maintained for residents admitted into the program, working closely with Centrelink and associated entities.

They are also responsible for coordinating the day-to-day job functions of residents working in the Business Office. Providing supervision and support to residents in their job function, to ensure they are provided with meaningful work.

Key areas of focus:

  • Establish payment arrangements with clients upon admission into the program, collect payments and keep accurate and up to date records of client contributions to treatment.
  • Liaise with residents and process Centrelink documentation on behalf of residents, provide assistance where information is incomplete.
  • Assist residents admitted from custody in ensuring they are registered for payments, including any eligible crisis payments. .
  • Coordinate the day-to-day activities of residents working in the Business Office, including learning or developing:
  • Basic computer skills
  • File saving and naming protocols
  • Receptionist duties
  • Office admin skills, such as processing the mail and upkeep of House forms
  • Daily data entry to track community changes
  • Basic principles of publishing and editing to produce the community newsletter
  • Provide support and supervision to residents undertaking the job functions listed above, including:
  • Coach residents through new tasks and projects to provide them with meaningful work experience and the ability to learn and grow in a safe environment.
  • Develop and implement new learning and development opportunities for residents to continue to test and apply their skills.
  • Support residents in the uptake of new technologies.
  • Develop professional, organisational, and interpersonal skills to improve their confidence and enhance employment prospects beyond treatment.
  • Foster pro-social communication and behaviour and provide exposure to supportive team dynamics.
  • Mentor senior residents in their leadership skills.
  • Provide feedback at staff meetings about the progress of residents undertaking the various job functions that fall under the Business Office Supervisor.
  • Assist in the supervision and collection of urine samples from clients on a rostered basis.
  • Participate in program activity as a member of the Therapeutic Community.

A week in this role:

If you were here last week, you would have…

  • Interviewed new Residents and assisted with completing Centrelink paperwork
  • Liaised directly with Centrelink to complete fortnightly reporting and follow up any issues
  • Worked closely with Residents in the Business Office, supporting them in their Job function, to include all administrative duties
  • Developed a new learning for Residents within the administrative function in a safe and encouraging environment

Key Selection Criteria:

We are looking for an experienced and organised Administration Coordinator to work closely with the Residents to provide timely support functions in Resident finance and the Business Office by coaching residents through new tasks and projects.

To be successful in this role, you must …

  • Hold a Diploma in Business Administration or have a minimum of 3 years’ equivalent experience working in an account’s role.
  • Have familiarity with Centrelink processes.
  • Demonstrate knowledge and experience in office administration, including record keeping methods, administrative procedures, confidentiality, and privacy protocols.
  • Be able to take initiative and work independently and adaptively to meet changing organisational needs.
  • Have sound information technology skills, including proficiency in the Microsoft Office Suite and use of databases.
  • Have strong organisation and time management skills.
  • Empathy for those whose lives have been affected by problematic alcohol and other drug use/and or mental health disorders.
  • Be able to self-regulate and self-monitor own behaviours, practice self-reflection at all times, display a commitment to realistically assess own personal strengths, limitations, biases, and effectiveness, and remain open to feedback and constructive criticism
  • Demonstrate understanding of the importance and application of inclusive practice when working with people from diverse communities, such as cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds
  • Demonstrate understanding of the importance and application of intersectionality when working with people from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds

What we can give YOU!

In return we are committed to offering you an inclusive and transparent workplace culture where our people can develop to be their very best by:

  • Ongoing learning and development opportunities
  • Providing work that is meaningful and challenging, with career development opportunities through project and secondment opportunities and succession planning
  • Providing career pathways across diverse OHV programs.
  • Access to 24/7 counselling through our Employee Assistance Provider (EAP)
  • Generous leave options such as 48/52 Purchase Leave, Study Leave and Sabbaticals
  • Flexible working arrangements such as school-orientated part-year hours and monthly RDO’s for full-timers (arrangements will vary based on role requirements).

Application information

Please apply directly via our careers website (applications via external recruitment websites or via email will not be considered)

Applications should be addressed to Sharon Rowe and include your CV and a cover letter addressing the key selection criteria.

If you have any questions relating to the position, please contact Sharon Rowe Business Manager – Residential Services on, 0466 792 500 or at

We will be assessing applications on a rolling basis and suitable candidates will be shortlisted immediately. This role will close once a suitable candidate has been selected, so please don’t wait to apply!

Our commitment to diversity

At OHV we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions by encouraging people with disability, Aboriginal Australians, LGBTQIA, young people and people from culturally diverse backgrounds to apply for this position.

Safety screening

OHV is committed to child safety and is a child safe organisation. All OHV employees must undergo Police Records and Working with Children Checks. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with us.

Mandatory COVID vaccinations

In line with recent Victorian Government mandatory vaccination requirements for the health industry, and OHV's Mandatory Vaccination Policy, all Odyssey House Victoria staff are required to hold full vaccination status, and effective as of 1 March 2022 also have received the Booster Vaccination. Evidence of such vaccination status will be requested during the onboarding process and offers will be rescinded where such evidence cannot be provided.

All Odyssey House Victoria sites are smoke free for all employees.