Volunteer Training Family Drug Support

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Volunteer Training Family Drug Support

18 May @ 8:00 am - 20 May @ 5:00 pm


We are seeking volunteers for our National Support Line, which operates 24 hours a day, 7 days a week for families who are struggling with a family or friends substance use.

We aim to reduce the isolation and stigma often associated with alcohol and other drug use. We respect and value the difference between individuals and recognise there is no one ‘right’ way. Volunteers need to be able to listen without making judgements as well as helping family members and friends find strategies for looking after themselves.


We listen

We empathise

We give people time


Some benefits of volunteering for FDS:

  • Learn and apply practical skills
  • Practical experience for your resume
  • Opportunity to give back to your community
  • Ongoing support and education in your work with FDS
  • Phone shifts from your own home


Melbourne VIC – 18th 19th 20th MAY 9.30am – 4.00pm


Day One: Introduction to Family Drug Support and Services

A basic introduction into Alcohol and Other Drugs

Triggers, assumptions, biases

Stages of Change


Day Two: Active listening skills

Communication skills

Procedures and Responsibilities

Management of call, including difficult callers


Day Three (optional): Group facilitator skills

Group safety and time management

Challenging group members


FDS Requirements:

Commitment to one shift every 3 weeks for a minimum of 12 months

Attendance at our yearly residential volunteer weekend

FDS Membership ($30 per calendar year)

Telephone Volunteer Manual ($30)


FDS has full accreditation with the Australian Council on Healthcare Standards.

Visit our website to register your interest: https://www.fds.org.au/volunteers-training/volunteering-for-fds

OR please contact James Lomas on 0448 169 205 or our head office on 02 4782 9222.


18 May @ 8:00 am
20 May @ 5:00 pm
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Family Drug Support
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1a/36 New St
Ringwood VIC 3134, 3134
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(03) 9870 7822
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