This workshop discusses and reviews the key factors that contribute to aggressive and challenging behaviours as well as providing a framework for de-escalation, assertive closure and self-care after an event.
The biological, social, environmental, and psychological drivers that contribute to challenging behaviours
Understand the physiology of anger and aggression and what precipitating factors can cause an aggressive reaction
Become confident in effectively managing a range of challenging behaviours
Be proficient in de-escalation techniques such as DR LASSO along with assertive closure and what to avoid
Common client boundary breaches and response strategies
Understand best practice documentation techniques and self-care support channels
Appropriate strategies for responding and managing in the short and long-term
Who is this training suitable for?
Developed specifically for frontline works in complex settings, this workshop will provide you with strategies and procedures that you can begin implementing straight away.