This workshop discusses and reviews the key factors that contribute to aggressive and challenging behaviours as well as providing a framework for de-escalation, assertive closure and self-care after an event.

Learning outcomes:

• The biological, social, environmental, and psychological drivers that contribute to challenging behaviours
• Understand the physiology of anger and aggression and what precipitating factors can cause an aggressive reaction
• Become confident in effectively managing a range of challenging behaviours
• Be proficient in de-escalation techniques such as DR LASSO along with assertive closure and what to avoid
• Common client boundary breaches and response strategies
• Understand best practice documentation techniques and self-care support channels
• Appropriate strategies for responding and managing in the short and long-term

Who is this training suitable for?

Developed specifically for frontline works in complex settings, this workshop will provide you with strategies and procedures that you can begin implementing straight away.