Conflict resolution skills training

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Conflict resolution skills training
13 September 2018 @ 9:30 am - 4:30 pm
Free
Participants will understand the dynamics of conflict management, learn practical skills to manage conflict and techniques in conflict management and mediation.
Course outcomes:
– Understand the dynamics of conflict.
– Develop effective conflict management skills.
– Learn to support clients, customers or trainees in resolving conflict within themselves.
– New perspectives and skills in resolving conflict.
– Self-care in the midst of conflict.