Strengthening integrated service delivery using Minkoff and Cline’s Comprehensive, Continuous, Integrated System of Care approach

What we heard
In developing the AOD Catchment Plan for Inner and Outer Eastern Melbourne, SHARC enabled in-depth consultation with current service users. Consistently they told us their lives are complex, and AOD service delivery needs to be integrated and more responsive.

What we did
Minkoff and Cline’s CCISC approach was used to unpack current AOD service delivery and identify priorities for action.

What we found
Over the past few years, changes to the service landscape, staff changes, increasing demand for services, Telehealth and working from home have negatively impacted integrated service delivery.

Key actions taken to strengthen integration and responsiveness:

  • Improved the welcome to service
  • Strengthened staff understanding of the range of services available
  • Re-introduced primary and secondary consultation and case conferencing.
  • Expanded co-location to include social security and homelessness


Cathy Keenan, AOD Catchment Planner for Inner and Outer Eastern Melbourne, EACH

Cathy Keenan is the AOD Catchment Planner for Inner and Outer Eastern Melbourne.
Across 2021 Cathy worked with current service users and service providers to develop the AOD Catchment Plan. This Plan prioritises strengthening integrated and responsive care. Work is underway to implement the plan and improve holistic service delivery.

Fay Edebohls, Team Leader Inner East AOD Team, EACH

Fay Edebohls manages the Inner East AOD team at EACH. Fay has strong and effective working relationships with mental health, family violence, housing and homelessness and justice and is committed to delivering holistic service. She also contributes to the maintenance and development of local sector partnerships.


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