Sector Reform – Information for Consumers



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This resource was developed in partnership with the Victorian Alcohol and Drug Association, the Association of Participating Service Users and Harm Reduction Victoria.


Victorian Alcohol and Other Drug Treatment Services have changed. What does this mean for you?

As of 1 September 2014, there have been a range of changes to Victoria’s Alcohol and Drug Treatment System

Agencies are now located within 16 Victorian catchments. Each catchment has its own intake and assessment service.

Changes have also affected the following services:
– Care Coordination
– Counselling
– Non-Residential Withdrawal

Please click HERE to find out which services are available in your area

View map of METROPOLITAN and REGIONAL catchments

Visit the Victorian Government’s SECTOR REFORM website to access announcements, Fact Sheets, Bulletins, Summary Papers, Ministerial Communiques and more


How do I access local services?

Clients who are accessing alcohol and drug treatment services for the first time are encouraged to contact the central state wide 24 hour access point by calling Directline on 1800 888 236. Directline can provide referral pathways into treatment services, as well as a suite of self directed support options for people who don’t wish to engage in face to face treatment.

Alternatively, clients can access local treatment services through their regional intake and assessment service. To view a list of intake and assessment services and contact details, please click HERE.

To find out more about accessing Victorian Aboriginal AOD services, please visit:

To find out more about accessing Victorian youth AOD services, please visit:


Why did the Victorian AOD treatment system change?

Clients reported that the old system was difficult to access and challenging to navigate. Reports revealed that clients felt that the old system didn’t take the needs of their whole family into account, particularly children, nor did it provide adequate support for clients and their families to access other services and supports.

The Victorian Government decided that it was the right time to address these concerns in order to work towards a more inclusive and integrated treatment system for everyone. The sector reforms will improve treatment for clients by taking a person centred and family inclusive approach.


Frequently Asked Questions

To view our Frequently Asked Questions, please click HERE

If you have a question that has not been answered in our FAQs section, or you’d like to provide feedback about how the reforms have affected you or someone you know, please send an email to





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